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Event bookings: terms and condition

If you are booking on a course, please note the following:

Changes to the advertised programme

We will endeavour to run all courses as advertised, but reserve the right if necessary to make changes to the advertised programme, including change of speaker, change of date or venue, or cancellation.  Where we have to cancel a course, eg because of insufficient bookings, we will give you a choice of transferring your booking to an alternative course, or receiving a full refund.  We regret that we cannot be responsible for any costs incurred in relation to the booking of travel or accommodation related to the course.

Joining instructions

These will be sent by email approximately two weeks before the course to the email address provided on booking.

Access and dietary requirements

Catering will always include vegetarian options.  Please inform us in advance of any other dietary requirements.

Please inform us of any access requirements.  Training scheduled to take place in our London office is not wheelchair accessible as it is in a building with steps up to the door; if wheelchair access is required please give us sufficient notice and we will attempt to use a suitable alternative venue.  

Payment terms

Payment may be made by credit card, cheque or bank transfer.  Organisations may request an invoice.  In all cases, payment should be made a full day before the course date. 

If you want to cancel a booking

if you have booked a place on a course and subsequently wish to cancel this, please notify us in writing (eg by email).  Refunds will only be paid as follows:

  • up to two weeks before the event: refund of course fees less an administration fee of 25% of the total
  • two weeks or less before the event: no refunds

Substitutions

If the named delegate is not able to attend, a substitution may be made at any time.  Please inform us in advance of the substitute's name and any change to dietary or access requirements.

 

For any other queries about your booking, please contact the office (see foot of webpage for contact details).