Your information and how we collect it
Information collected via the website and cookies
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If you buy our products and services or ask to be added to our mailing lists
If you are are a member, register to receive our emails or purchase a product online, we will store the information you give us (either via the online form, on paper or by phone) which we need to process your order and/or mailing subscription request.
If you are a customer or supplier, we will also hold details about you on our finance database. We are required to keep financial records for six years.
The information we collect is likely to include your name, contact details (address, phone, email), job title/role, organisation (if applicable) and mailing preferences such as which of our local branches' events you wish to hear about. If you book a place at an event, we may also collect data such as dietary and access requirements.
If you book an event on behalf of another person we will hold the details you supply for that person as well as yourself.
On what basis we process your data
If you have purchased a product or service from us, we process your data on a contractual basis as you have contracted us to deliver that product or service to you. Your data will only be processed in relation to that purchase.
For all other purposes, we will only process your data if you give us your consent for us to use it for specific purposes, namely to keep you informed about our campaigns, to send you updates about our products or services, or to receive updates about your local branch's activities.
What we do with your data
We use the information we collect about you to:
- improve your browsing experience of our website
- process your order for goods or services, eg membership, books, training courses or events
- send you relevant news and updates if you have opted in to receive these
- analyse use of our services
We will only use your data to contact you to tell you about new products and services that may be of interest, or to send you updates about our activities if we have a contract to do so (ie if you area member, you are contracting us to provide membership services and updates) or if you have opted in to receive such updates.
We will not pass your information to any third parties for their own use, but we do contract some of our services to third-parties, eg our mailing house and outsourced finance provider. Any organisations which process your data on our behalf are required to comply with the General Data Protection Regulations and our data protection policies.
Your data will be stored in line with legal requirements, eg we must keep records of all financial transaction for 6 years. We will delete personal data once we no longer need to store your data for such purposes, and if we do not have current permission from you to use the data to keep you in touch with our activities and services.
You can contact us to find out what information we hold on you (this is called a Subject Access Request in the General Data Protection Regulations) - see contact details below.
We have security measures in place to protect the loss, misuse and alteration of the information under our control. We have procedures and security features in place to prevent unauthorised access and use of your information.
Unsubscribe or update your information
You can unsubscribe from our email list, update your mailing preferences or correct the contact information we hold by logging into your user account or contacting us via the contact details below.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.
We are happy to answer any questions about our Privacy and Data Protection Policy or the use of your information that you may have. For more information, please contact us by phone, email or letter.